Frequently Asked Questions
Everything you need to know about your MOEFLAVOR order.
How long does shipping take?
Domestic orders typically arrive within 3-7 business days. International shipping times vary depending on the destination and selected shipping method at checkout.
What is your return policy?
Due to the intimate nature of our apparel, we only accept returns on unworn items with original tags and hygiene liners intact within 14 days of delivery. Sale items are final sale.
How do I find my correct size?
Each product page includes a detailed size chart. Since many of our designs offer adjustable ties or stretch fabrics, we recommend following our measurement guide for the best fit.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that customers are responsible for any customs fees or import duties required by their local government.
Can I modify or cancel my order?
To ensure fast delivery, we process orders quickly. You may request a cancellation within 1 hour of purchase by contacting our support team via email.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as installment options like Afterpay and Klarna for eligible customers.